Company: Tanlem Tech Limited
Address: Titan Building, Chaka Road, P.O Box 856-00606, Nairobi, Kenya
Contact: info@tanlemtechltd.com | +254 710 783 351
At Tanlem Tech Limited, we value customer satisfaction while maintaining strict compliance with the nature of digital financial products and multi-asset forex tools. Because our products and services are digital, intangible, and instantly accessible, refund and return policies differ from those applied to physical goods. Please read this policy carefully before purchasing or subscribing to our services.
1. Nature of Products and Services
Tanlem Tech Limited offers digital financial products, software tools, and online solutions. Once purchased and delivered (via download, license activation, or platform access), these products cannot be physically returned. Therefore, we maintain a no-returns policy for all digital products.
2. Refund Eligibility
Refunds will only be considered under the following strict circumstances:
- Duplicate Payment – If you are mistakenly charged more than once for the same product or service.
- Non-Delivery – If a purchased digital product or license is not delivered within the promised timeframe due to a fault on our side.
- Critical Product Failure – If a purchased tool or product fails to perform its advertised core functionality, and our support team is unable to resolve the issue within 14 business days.
Refunds will not be issued in cases of:
- Change of mind after purchase
- Incorrect purchase selection by the client
- Misuse or misconfiguration of the product by the user
- Inability to operate the product due to insufficient knowledge or lack of compatible systems
3. Requesting a Refund
To request a refund, you must:
- Submit a written request to info@tanlemtechltd.com within 7 calendar days of purchase.
- Provide proof of purchase (transaction ID, receipt, invoice).
- Clearly explain the issue and attach supporting evidence (e.g., error messages, screenshots).
Refund requests that do not meet these requirements will be declined.
4. Processing of Refunds
- Approved refunds will be processed within 14 business days.
- Refunds will be credited back using the original payment method only (e.g., bank transfer, card refund, or digital wallet).
- Transaction fees, currency conversion charges, or third-party payment processor fees are non-refundable.
5. Subscription-Based Services
For recurring subscription services:
- Customers may cancel future billing at any time through their account settings or by contacting our support team.
- Partial refunds for unused subscription periods are not provided. Cancellation will only stop future renewals.
6. Chargebacks & Fraudulent Claims
- Filing unwarranted chargebacks through your bank or payment provider without first contacting Tanlem Tech Limited is considered fraudulent behavior.
- We reserve the right to suspend or permanently block accounts engaged in chargeback abuse.
- All disputes should first be addressed directly with our support team.
7. Limitation of Liability
Tanlem Tech Limited is not responsible for financial losses, damages, or disruptions caused by:
- Improper use of products
- Third-party integrations or incompatibility issues
- Market losses or investment risks tied to the use of our digital financial tools
Our responsibility is strictly limited to the value of the product purchased and under the conditions stated in this policy.
8. Policy Updates
We reserve the right to update this Refund and Returns Policy at any time without prior notice. Any changes will be posted on our website with a revised Effective Date. Continued use of our products constitutes acceptance of these changes.
9. Contact Information
For refund-related inquiries, contact:
Tanlem Tech Limited
Titan Building, Chaka Road
P.O Box 856-00606, Nairobi, Kenya
📞 +254 710 783 351
📧 info@tanlemtechltd.com