Company: Tanlem Tech Limited
Address: Titan Building, Chaka Road, P.O Box 856-00606, Nairobi, Kenya
Contact: info@tanlemtechltd.com | +254 710 783 351

Tanlem Tech Limited (“we,” “our,” “us,” or “the Company”) is committed to protecting the privacy, confidentiality, and security of all personal information entrusted to us by our clients, partners, website visitors, and service users. This Privacy Policy explains how we collect, use, store, share, and safeguard personal data in compliance with applicable laws and best industry practices.

By using our services, websites, digital platforms, or engaging with Tanlem Tech Limited in any capacity, you consent to the practices outlined in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

a) Personal Identification Information

  • Full name
  • Email address
  • Phone number
  • Physical or mailing address
  • Company or organization details

b) Financial & Transactional Information

  • Payment details (processed through secure third-party gateways; we do not store sensitive card details)
  • Billing information
  • Transaction history

c) Technical Information

  • IP addresses
  • Browser type and version
  • Device information
  • Cookies and tracking data
  • Login credentials where applicable

d) Business & Operational Information

  • Contracts, agreements, or communications exchanged with clients or partners
  • Preferences regarding services, tools, or digital platforms

2. How We Use the Information

We strictly use collected information for the following purposes:

  1. Service Delivery – To provide, manage, and improve our services, platforms, and solutions.
  2. Communication – To send updates, confirmations, support responses, service-related notices, and promotional content (with the option to opt out).
  3. Payment Processing – To process authorized financial transactions securely.
  4. Compliance – To meet legal, regulatory, tax, and anti-fraud requirements.
  5. Security – To protect against unauthorized access, fraud, cyber threats, or misuse of our systems.
  6. Analytics – To enhance user experience, monitor system performance, and improve service delivery.

3. Data Sharing & Disclosure

We do not sell, rent, or trade your personal information to third parties. However, we may share data under the following strict circumstances:

  • Service Providers: Trusted third parties who perform services on our behalf (e.g., payment processors, IT support, hosting providers).
  • Legal Obligations: When required by law, regulation, or legal process (e.g., court orders, law enforcement requests).
  • Business Transfers: In the event of a merger, acquisition, restructuring, or sale of assets, data may be transferred under strict confidentiality agreements.

All third-party service providers are contractually bound to protect your data in accordance with this Privacy Policy.

4. Data Security

We employ advanced security measures to safeguard your data against unauthorized access, alteration, disclosure, or destruction, including:

  • Encrypted data storage and transmission
  • Secure socket layer (SSL) technology
  • Firewalls and intrusion detection systems
  • Access controls and restricted data handling
  • Regular audits and compliance checks

Despite these measures, no system is 100% secure. Users are encouraged to take personal precautions, such as safeguarding login details.

5. Data Retention

We retain personal information only as long as necessary for:

  • Service fulfillment
  • Legal or regulatory compliance
  • Business continuity
  • Dispute resolution

Once data is no longer required, it is securely deleted or anonymized.

6. Your Rights

Depending on applicable data protection laws, you may exercise the following rights:

  • Access: Request a copy of your personal data.
  • Correction: Update or rectify inaccurate or incomplete data.
  • Deletion: Request erasure of personal data, subject to legal obligations.
  • Restriction: Limit how your information is processed.
  • Data Portability: Request transfer of your data to another provider where technically feasible.
  • Opt-Out: Unsubscribe from marketing communications at any time.

Requests must be submitted in writing to info@tanlemtechltd.com. We may require verification of identity before processing any request.

7. Cookies & Tracking

Our website may use cookies and tracking technologies to:

  • Improve user experience
  • Monitor website traffic and performance
  • Customize service delivery

Users can disable cookies via browser settings; however, some features may not function correctly as a result.

8. International Data Transfers

If data is transferred across borders (outside Kenya), it will only be done to jurisdictions with adequate data protection standards, ensuring your information remains secure.

9. Policy Updates

Tanlem Tech Limited reserves the right to update this Privacy Policy at any time to reflect changes in laws, technologies, or business practices. Updated versions will be posted on our website with a revised “Effective Date.” Continued use of our services constitutes acceptance of these changes.

10. Contact Information

For any questions, concerns, or data-related requests, please contact:

Tanlem Tech Limited
Titan Building, Chaka Road
P.O Box 856-00606, Nairobi, Kenya
📞 +254 710 783 351
📧 info@tanlemtechltd.com

Privacy Policy